Diving into Delve! An adoption strategy

diving-into-delve-3I work as an Office 365 consultant and adoption specialist for organizations deploying O365. Since this is my primary role at work, I focus a lot on adoption strategies and practical tips throughout my day.

Each organization is at a different point along their O365 deployment and adoption journey. Like most new things you learn you should start with the fundamentals and O365 is no exception. I consider the following O365 apps (services) to be foundational skills: Outlook, OneDrive for Business, Skype for Business, OneNote and SharePoint.

Once your users have these basic skills developed and are using them in their day-to-day work, you should eventually move on to more intermediate training in some of the other more advanced O365 apps. I put Delve squarely in this category.

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Although you can take the “wing it” approach letting users discover the tool on their own, this approach may not be effective for some users. It has been my experience a majority of users will want more information about the tool before they’re comfortable using it. In particular for Delve, I find many users are confused by the intelligent discovery aspect of the product and are wanting further explanation.

Delve can dramatically increase productivity in O365 if used effectively. In fact, with the provisioning of O365 Groups and the potential for site sprawl across tenants, users will need Delve now more than ever to help them quickly get back to their content.

Nothing replaces the experience and knowledge you gain by using a tool in the real-world. To that end, I’ve spent the last couple of months making a concerted effort to use Delve in my day-to-day work and in doing so have learned a lot. Time to pay it forward. 🙂


“End-User Delve Deep Dive”

To facilitate this advanced, second wave of training in O365, I’m putting together a session (to be recorded) to share with users ready to learn about Delve. I’m excited to see how they take to the intelligent discovery aspect of Delve in their own day-to-day work.

Here are some things I’ll delve into in my training:

  • What is the Office Graph (in layman’s terms)?
  • What kind of content will you find in Delve?
  • What is a Delve Board and how do you use them?
  • What’s on your Delve Profile page?
  • What are Delve blogs?
  • Tips and tricks for getting the most out of Delve!
  • Quick look at the Delve App for mobile devices

I will leverage existing Microsoft training material where it makes sense (no sense reinventing the wheel), but I feel a value-add of in-person training is demoing it to staff and being there to answer any questions.

Is your organization using Delve? If so, what’s been your training approach?

Thanks for reading.

-JCK

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